Terms & Conditions
Terms and conditions for using REAL NET TRADE website and/or application to display, sell products and merchandise (hereinafter referred to as “Terms and Conditions”)
6- The validity of the VENDOR’s data: The VENDOR acknowledges that all the data and information that he submitted during the creation of his account are accurate, correct and not related to any other company. In addition to that, the VENDOR acknowledges that they are not involved in any fraud or deceit and he did not intentionally omit any statement related to him and if otherwise is detected; REAL NET TRADE shall not allow the VENDOR to create an account.
REAL NET TRADE then reserve the right to forbid and obstruct the VENDOR to use REAL NET TRADE website and/or REAL NET TRADE application. Provided that if this is proven; REAL NET TRADE have the right to delete or cancel the VENDOR’s account without the need for any prior notice or warning. VENDOR lose his right to claim any damages as a result of this closure, and REAL NET TRADE retains the right to claim the VENDOR for all damages claims incurred by it as a result of the violations committed by the VENDOR. Provided that the definition of “claim” for the purpose of this clause and for the purpose of the rest of the terms and conditions shall include any result of a breach of a legitimate interest or any right of any person, provided that this result includes material and moral damage. Moreover “claim” for the purpose of this clause and for the rest of the terms and conditions, shall mean any governmental and/or non-governmental claim and/or any claim from any person. the reference to “damages” means any person whose compensation shall include material and moral and not harm him for All actions, claims and judicial proceedings taken from time to time against such person and for all reasonable loss, damage, payments, costs and expenses incurred as a result of this circumstance.
7- Services: Under these terms and conditions, REAL NET TRADE agrees to provide services to the VENDOR, which includes granting the VENDOR the right to exploit REAL NET TRADE website and/or application and providing an electronic space for the VENDOR, which enables him to display, promote and sell his Products to consumers.
REAL NET TRADE also agrees to provide the VENDOR with online Statistical, and marketing services, which is related to the products he sold. In order to enhance the commercial position of the VENDOR and enable him to determine the extent of his influence in the market and help him to earn more profits and benefits by selling the products on REAL NET TRADE website and/or the application. VENDOR acknowledges that the service does not involve any obligation on REAL NET TRADE regarding the process of sales procedures or after-sales services for the products, and it does not interfere in any way in these processes or in determining the selling prices of these products.
8- Nature of Services: The relationship between REAL NET TRADE and the VENDOR shall not be interpreted in any way as a Partnership, Commercial Brokerage, Commercial Agency – whether agency by contracts or commission agency- or brokerage. It is not permissible in any way to consider REAL NET TRADE as a distributor of VENDORs’ products with the non-applicability of any of these interpretations of results to REAL NET TRADE and/or any of its affiliates.
Nevertheless, the contractual relationship between REAL NET TRADE and the VENDOR dwell in providing the VENDOR with the opportunity to display his products on REAL NET TRADE website and making them available for purchase by the consumer in return for the commission owed to REAL NET TRADE and agreed upon between the two parties.
The VENDOR is not entitled to negotiate a decrease in the consideration for services for whatever reasons. However, REAL NET TRADE has the right to amend the fee for the services at any time during the period of the VENDOR’s account activity according to its sole discretion. VENDOR does not have the right to object to the value of the services specified by REAL NET TRADE or demand a modification.
For the purpose of this clause and for the rest of the Terms and Conditions, “tax” shall mean all forms of tax liability, whether contributions, and/or withholdings, including but not limited to, corporate income tax, withholding tax, and/or withholding tax. value added, stamp tax, real estate tax, customs duties, service fees, social security fees, salary income taxes, and/or any penalties, and/or or fines, fees, costs, and/or any related interest charged to the VENDOR in connection with the sale of Products.
The VENDOR is entitled to submit a request to the account manager, whether via the website or the application, to transfer all or some of the dues to his bank account after his entire bank statement is sent via email or the website. The bank transfer request shall be processed within 5 working days, except for Fridays and Saturdays and official holidays, and the VENDOR is solely responsible for the safety and correctness of his banking data that he will provide to REAL NET TRADE, and REAL NET TRADE shall not be responsible for any errors in the bank statements submitted to it.
11.1 The VENDOR acknowledges that the documents of ownership of the products are correct and that he is the sole and exclusive owner of the products. VENDOR also confirm that he has the right to make any transactions, use, dispose of the products and that there are no judicial measures taken against the products or according to the knowledge of the VENDOR, they were threatened to be taken to object to this right of ownership of the products. VENDOR also acknowledges and confirm that the ownership of products transferred to him in a legal manner without any legal Liability on REAL NET TRADE and/or any of its affiliates in the event that these declarations or documents of ownership of the products proven incorrect or any fraud or deception by the VENDOR is proven. REAL NET TRADE has the right to cancel the VENDOR’s account without the need for a prior notice or warning with the loss of the VENDOR’s right to claim any compensation because of this closure. REAL NET TRADE reserves all rights to claim all/ any compensation from the VENDOR’s for the damages incurred by it because of any violations committed by the VENDOR’s, without prejudice to any of the consumer’s rights. In addition to the VENDOR’s obligation to insure and protect REAL NET TRADE, and any of its affiliates against third parties in the event it is proven to the contrary and/or claim and/or hold such third party to REAL NET TRADE with any burdens and/or issues, without any relationship or liability to REAL NET TRADE and/or any of its affiliates. “Product Ownership Documents” for the purpose of this clause and for the rest of the terms and conditions shall mean all documents whatsoever relating to the transfer of ownership of the products to the VENDOR. For the purpose of this clause and for the purpose of the remainder of the Terms and Conditions “burdens” shall mean any liability which includes, but is not limited to, taxes, claims, debts, estimated fees, any type of liens, warranties, conditional sales contracts, retention of title contracts, choices purchase, and restrictions, including those relating to the transfer of title and any other encumbrances, or the making of contracts or the incurring of any of the aforementioned encumbrances
11.2 The VENDOR acknowledges that all products are free from any liens, encumbrance or burdens and also acknowledges and undertakes to guarantee the consumer to third parties in the event that such third party claims to the consumer any of these burdens now and in the future without any relationship or liability on REAL NET TRADE and/or any of its affiliates. The VENDOR acknowledges warrants and undertakes that the completion of the sale of the products shall not result in any obstacles or restrictions on the consumer’s use of the products. VENDOR also acknowledges guarantees and undertakes that the ownership of the products will automatically pass the delivery process to the consumer without any burdens or obstacles.
12.1 Submission of the Required Contracting Documents: The VENDOR is obligated to submit all contract documents required to REAL NET TRADE for the purpose of establishing his own VENDOR’s account, and he is also obligated to submit any documents that REAL NET TRADE may require for the duration of the VENDOR’s account activity, and for the purpose of this clause and for the purpose of the remaining Terms & Conditions All documents related to the VENDOR’s commercial activity, including but not limited to: Personal ID, commercial register, tax card, and value-added tax registration certificate;
12.2 Compliance with the policies of the REAL NET TRADE website and application: In the event that, REAL NET TRADE agrees to create an account for the VENDOR. VENDOR acknowledges and accept to abide by, and bound by the terms and conditions of use of REAL NET TRADE website and/or the application. To adhere to all the policies and instruction without exception. VENDOR is also obligated to sign Any subsequent acknowledgments of consent to create VENDOR account that REAL NET TRADE may require at any time.
12.3 Confidentiality of VENDORs Account Information: The VENDOR’s acknowledges that the responsibility to maintain the confidentiality of his user name, password, and any information related to his VENDOR’s account, and the consequent results and damages, rests solely with him without the slightest responsibility on REAL NET TRADE and any of its affiliates. In addition, he acknowledges that he must maintain the confidentiality of his data and that any negligence in preserving his data will not be borne by Window or any consequential damages because of such negligence.
12.4 Commitment to the purpose of REAL NET TRADE website and/or Application: The VENDOR is obligated to use REAL NET TRADE website and/application for the legitimate purposes for which it is intended only in accordance with the applicable Egyptian laws and according to the requirements of government agencies. VENDOR is also obligated not to promote anything and/or a product that violates the public order or public morals in Egypt, provided that the VENDOR bears the responsibility for any damages to any person resulting from a violation of this clause, without any liability to REAL NET TRADE or any of its affiliates.
12.5 Obligation not to sell prohibited products: VENDOR is obligated not to sell any products from the list of prohibited products shown in the site. He/she is also obligated not to sell any other products that may pose a risk or damage to Public Health. However, REAL NET TRADE has the right at any time to delete any product offered by the VENDOR on the REAL NET TRADE website and/or application, even if it is not in the list of prohibited products, if it finds it necessary according to its sole discretion.
12.6 VENDOR Intellectual Property Rights: VENDOR acknowledges that it has a valid, ongoing license to use and/ or market the intellectual property rights of the products he displays and/or sells on the REAL NET TRADE website and/or the Application. VENDOR also acknowledges that this right is not infringing in any way any other intellectual property right of any third party. , VENDOR bears the sole responsibility in the event the contrary proved, without any liability to REAL NET TRADE, and any of its affiliates. VENDOR is obligated to guarantee and protect REAL NET TRADE from any claims or compensation because of its breach of intellectual property rights in this clause. Moreover, REAL NET TRADE has the right to take the necessary measures to cancel the display of the products subject to the violation on REAL NET TRADE’s website and/or application. Without prejudice to REAL NET TRADE’s right to cancel the VENDOR’s account and to claim the VENDOR for any damages, whether direct or indirect, caused by REAL NET TRADE and/or any of its affiliates. The Definition of “Intellectual property rights” for the purpose of this clause and for the purpose of the rest of the terms and conditions. all industrial, literary rights, including but not limited to patents, copyrights, trademarks, trade name, trade mark, product configuration, industrial design, or Computer software rights, domain names, database rights, designs, formulas, mathematical rules, procedures, methods, techniques, ideas, know-how, programs, sub functions, tools, inventions, innovations, improvements, works of authorship, and any materials and all other similar recordings, data, graphics, reports, analyzes, and other writings, and any other inclusions in any form whatsoever. The VENDOR also grants REAL NET TRADE a free exclusive right for the duration of the VENDOR’s account activity, to use, exploit, display, copy, distribute and disclose to any person any intellectual property rights of the VENDOR, provided REAL NET TRADE maintain the form of these rights and does not change their content.
12.7 REAL NET TRADE Intellectual Property Rights: VENDOR undertakes not to use any of REAL NET TRADE’s Intellectual Property Rights in any advertisements or promotions without the prior written consent of REAL NET TRADE on a case-by-case basis. VENDOR shall not consider the written consent to use a right of REAL NET TRADE Intellectual property rights in a particular case as a permanent consent to use this right thereafter.
The VENDOR also acknowledges that any content displayed on REAL NET TRADE’s Website/or Application, whether images, videos, or any other similar materials mentioned above, are related to the products and photographed through the Windows site or the Windows application becomes the property of REAL NET TRADE, and the VENDOR may not dispose of it, whether by selling or renting it as It’s REAL NET TRADE’s private property
12.8 Third Party Intellectual Property Rights: The VENDOR is obligated not to use any of the intellectual property rights of any person through REAL NET TRADE’s website and/or application without securing a prior permission of such person. The VENDOR is liable for any damages to any person because of this violation.
12.9 Quality of Products: The VENDOR is obligated to display only original, not counterfeited products and undertakes not to violate the actual specifications of the products with the specifications listed and shown on the box of products on REAL NET TRADE website and/or Application. The VENDOR is also obligated not to place any advertisement or any misleading information about the products that would deceive the consumer. VENDOR is also obligated that all the offered products contain all the data and information required by all applicable Egyptian laws, including but not limited to the Consumer Protection Law No. 181 of 2018, and it’s Executive Regulations (hereinafter referred to as the “Consumer Protection Law”). The provisions of the Consumer Protection Law are all included in these terms and conditions by referring to the same law, the VENDOR bears sole responsibility for any damages because of violating this clause without REAL NET TRADE and/or any of its affiliates bear any responsibility. The VENDOR is obligated to ensure that the offered products are completely new products. In the case of used products, the VENDOR is obligated to indicate the condition of the merchandise, and any defects it has within the details in accordance with the Consumer Protection Law No. 181 of 2018.
12.10 Liquidated Damages: The VENDOR acknowledges that in case of discovering that counterfeit and/or used products are offered and/or sold and/or in violation of the specifications indicated on the products, he is obligated to return the price of the product in full to the consumer. The VENDOR is also obligated to pay a sum of 1,000 pounds (one thousand). EGP) for each counterfeit or used product, provided that this amount is an agreed compensation that is not subject to the control nor supervision of the judiciary. In addition to the payment of any compensation and/or fines that may be imposed by the Consumer Protection Agency, the courts, the applicable Egyptian laws and/or government agencies. The VENDOR shall ship a new product to the consumer with the same specifications or higher specifications without incurring any additional costs to the consumer.
12.11 Quality of Products: The VENDOR is obligated to guarantee the quality of all products he displays or sell. VENDOR acknowledges, warrant, guarantees and undertakes that they are in a good condition that allows their consumption by the consumer. In addition, he is solely responsible for any defects that may appear in the products in accordance with all applicable Egyptian laws, and compensate them in the event of any damage and/or loss of money or life resulting from defective products.
In the case of selling used products, the VENDOR is obligated to indicate the condition of the product, the date of manufacture, the period of use, and any apparent or hidden defects in the product as indicated in Article 12.9. In case a fraudulent act, omission or any similar act on the information provided from the VENDOR, he shall be obliged to return the product, and hold liable for all shipping expenses and refunding the price to the consumer within 5 working days.
12.12 Prohibited Uses: The VENDOR may not use REAL NET TRADE website and/or Application to provide any kind of services to any person including but not limited to advertising services without the prior written consent of REAL NET TRADE. Provided that the VENDOR shall not consider REAL NET TRADE’s written consent in a particular case to be a permanent consent to use this right thereafter.
12.13 Delivery & transfer of possession: The VENDOR is obligated to deliver the products to the representative of the shipping company of REAL NET TRADE’s Company within a maximum period of 24 hours from the date of the consumer’s issuance of the purchase order for the products on REAL NET TRADE website and/or application to purchase any products from the VENDOR. VENDOR is obligated to write all his commercial data on the products’ packaging and cards and add the shipping invoice if applicable.
12.14 Tax invoice: The VENDOR is obligated to issue a tax invoice for the products sold and delivered to the consumer. In the case of natural persons, it must contain the VENDOR’s name, address, and the national number, and the receipt to indicate the product, price and product details. In the event that the VENDOR refuses to issue, a tax invoice to the consumer or a payment receipt for the products shall be returned to the VENDOR at his own expense and the price of the products is refunded to the consumer within 5 days.
12.15 After-Sales Services: The VENDOR is solely obligated before the consumer, and before any governmental or non-governmental agencies. Including but not limited to the Consumer Protection Agency, Supply Agency and any commercial fraud reports from the Ministry of Supply without any responsibility on REAL NET TRADE and/or any of its affiliates to bear After-sales services, maintenance, and all other warranties and guarantees related to the products.
12.16 Tax obligations: The VENDOR is obligated solely, without any liability on REAL NET TRADE, to pay any taxes whatsoever, whether directly or indirectly, related to the products in accordance with the applicable Egyptian laws.
12.17 Applicable Laws and Requirements of Governmental Entities: The VENDOR acknowledges he is obliged to all applicable Egyptian laws and any requirements that governmental entities may issue now or in the future, including but not limited to any new tax without any liability to REAL NET TRADE and/or any of its affiliates.
18.1 Duration: The term of the Terms and Conditions shall start from the date of creation and activation of the VENDOR’s account, and for a period of one year from this date (the “Terms and Conditions Term”). Conditional that REAL NET TRADE has the right to cancel VENDOR’s account and terminate these Terms and Conditions at any time throughout the term of the Terms and Conditions by notifying the VENDOR of its desire to terminate (30) thirty days before termination. VENDOR has the right to terminate at any time throughout the term of the terms and conditions by notifying REAL NET TRADE of his desire to terminate 60 (sixty) working days before termination. Conditional that the term of the terms and conditions is automatically renewable for a similar period, unless one of the parties notifies the party The other desires to terminate 60 working days prior to termination without compensation.
18.2 Notice of Termination: In the event that the VENDOR breaches any of its obligations contained in these terms and conditions, and in particular the obligations set forth below, he will be warned to remove the causes of the violation within a period not exceeding 3 (three) working days from the date of his notification, and in case of repeating the same violation within a period of time less than a month from the date of its commission; REAL NET TRADE has the right to stop providing services and cancel the account of the VENDOR on REAL NET TRADE website and/or application without any right of the VENDOR to claim any compensation:
18.3 Immediate Termination:
REAL NET TRADE has the right to cancel the VENDOR’s account immediately without notice in the following cases:
In the event that any of the force majeure events occurred outside the will of one of the parties, whether it was REAL NET TRADE or VENDOR, the result of which would impede the implementation of (“the breaching party”) of any of its contractual obligations in accordance with these terms and conditions. In this case The breaching party shall notify the other party (the “non-violating party”) of the existence of a force majeure event with an indication of the impact of this on its implementation of its obligations within a maximum period of 5 (five) working days from the date of the occurrence of this situation. Conditional that failure to notify the non-breaching party during this period is considered a waiver of the right of the breaching party. In adherence to force majeure before the other party. The breaching party is not considered in breach of contractual obligations if the delay in its implementation or was unable to implement them as a result of a case of force majeure, provided that the breaching party commits to make the utmost endeavors to end or bypass the case of delay or reduce its effects as soon as possible. The defaulting party, in the event of its delay in carrying out any of its obligations due to the force majeure event, has the right to request the non-violating party to grant it a period of time equal to the period of time taken by the force majeure event to enable it to implement its obligations. “Force Majeure” means for the purpose of this clause and for the purpose of the rest of the terms and conditions, every event of a general nature. regardless of the time of its occurrence or the duration it takes, is beyond the will or control of any of the parties and the result of which is to impede this party from carrying out any of its contractual obligations. Including but not limited to Natural disasters such as earthquakes, volcanoes, hurricanes, fires, cases of war, riots, revolutions, civil disobedience, strikes, terrorist incidents, and/or any act or decision of sovereign acts or decisions. such as nationalization, confiscation, cessation of investment businesses, or any other events that may disrupt the national telecommunications network or The Internet is transformed from providing the services stipulated in the Terms and Conditions.
22. Notifications: All notices, warnings, correspondence, announcements, requests and approvals shall be in writing in the Arabic language and shall be considered valid and legally effective if sent by registered mail with acknowledgment of receipt, by e-mail, by express mail, or delivered by hand against a signature indicating receipt or by the bailiffs office at the competent court. VENDOR acknowledges the validity of the data submitted by him regarding his address. In the event that any party changes his address, he is obligated to notify the other party within a maximum period of five (5) days from the date of this change, otherwise the correspondence addressed to the address indicated from it shall be considered valid and producing all legal effects.
REAL NET TRADE Return policy
REAL NET TRADE Company is obliged by the terms and conditions stipulated by the new Consumer Protection Law promulgated by Law No. 181 of 2018.
REAL NET TRADE Company receives the cash value of the products and deposits it with the supplier’s Wallet on the Website or the Mobile Application, after deducting its financial dues, agreed upon with the terms and conditions that govern the relationship between the two parties.
The return policy includes two cases:
The first is in the event of a manufacturing defect in the product or the return without a reason in accordance to the period stipulated by the aforementioned law.
If the product has a manufacturing defect:
The customer has the right to request the replacement or refund of the value of defective products, violating technical specifications, or that cannot be used for the purpose for which they were intended, within 15 days from the date of purchase.
REAL NET TRADE communicates with the Merchant or supplier, and he, in turn, is obligated to contact his maintenance and service center within 24 days (or the service center of the manufacturer in the absence of a maintenance center for the supplier) on the date of delivery of the defective product to examine it and issue a report on it within a period not exceeding 3 days’ Work from the date of receiving the product from the customer in order to issue a technical inspection report on it. REAL NET TRADE shall be notified of the date of receiving the result of the technical examination within a period not exceeding fifteen working days (15 working days).
1- In the event that a technical inspection report is issued regarding the presence of a manufacturing defect in the returned product, and the customer desires to replace it, the supplier or exhibitor is obligated to supply a product similar to the returned product within a period not exceeding two working days from the date of issuance of the report. And he is committed to the shipping expenses, whether to withdraw it or to deliver it to the customer after technical examination or replacement
2- In the event of a report that there is a manufacturing defect in the returned product, and the customer desires to recover the cash value, REAL NET TRADE will disburse the cash value to the customer while deducting it from the future financial dues from the supplier’s account.
3- In the event that a report is issued by the supplier that the returned product is free of manufacturing defects, REAL NET TRADE Company will re-ship the product and deliver it to the customer within a period not exceeding three working days from the date of issuance of the report. And the customer is obligated to pay all shipping expenses to and from the service center.
Return without reason
The customer has the right to replace or return the product without any reason within 14 days from the date of purchase in accordance with the Consumer Protection Law.
1- The product must be unused
2- The product does not have any misuse (breaking, defacing, and tampering with the serial number or any other manifestation of misuse).
3- The product must be in the same condition it was in at the time of sale, with the same cover and the original factory sticker
4- To attach to it its complete contents, for example, the user manual, CDs explaining the use of the product, etc.)
General Provisions:
REAL NET TRADE Company contacts the supplier’s maintenance and service center regarding sending maintenance shipments, as some products require special handling in transportation and packaging.
The merchant bears the full shipping costs for returning the defective product, and the delivery of the new product in case of replacement or refund of the value of the product.